Last updated · 11 November 2026
This policy is about how Asif Rahim, trading as RESPAWNA (Sole Proprietorship), trading as RESPAWNA, handles personal data of café owners and their staff, of anyone who asks us for a trial, and of anyone who writes to us through this site or on WhatsApp.
It is not about players at a gaming café. If a café runs on RESPAWNA, that café decides what member information it collects and why · it is the Data Fiduciary and we only process that data on its instructions. The policy covering players is published on the café's own site.
When you ask for a trial: your name, your café's name, email address and phone number. We use them to send the confirmation link, to set up your café, and to contact you about it.
When you hold an account: your name, email, the account role you hold, and your café's configuration. We use them to run the service, authenticate you and provide support.
When you pay: the record that a payment was made, its amount and status. Card and bank details are handled entirely by Razorpay and never reach us.
When you write to us through this site: the name, email address and phone number you give, and your message. It is emailed to our support inbox so we can reply, and kept so we can follow up.
On WhatsApp: our WhatsApp number is +91 88488 72654. If you own a café on RESPAWNA, we send messages about it to the phone number we hold for you: a welcome when your café is set up, a reminder before a trial or a plan ends or after a payment fails, a receipt when a payment arrives, a note if your café has not run a session for a while, and, if you ask for it from your own phone, a short summary of the day before each morning. When a café owner writes to us there, an AI assistant answers questions about using RESPAWNA, in English or Hindi as you choose. To answer questions about your plan, trial or payments to us, it reads those details from your account, and only when you write from the owner's own number. It passes anything it cannot settle to a person. We keep the messages, our replies, the language you chose, and whether a person is following up, so we can answer you and see what was said before. Reply STOP to stop the automated messages, and START to have them back. If you are not a café owner, a person reads and answers your messages; the assistant does not. Your WhatsApp name, your number and your first message are added to our sales records so we can follow up, like a trial enquiry.
Technical records: server and error logs, which contain IP addresses and request details, kept so we can keep the service secure and working.
Mostly we process this data because it is necessary to provide the service you asked for, and to meet obligations such as keeping proper financial records. The WhatsApp welcome, reminders and receipts are part of that service. Where we rely on your consent · sending you product or marketing email · you gave it deliberately and can withdraw it at any time, as easily as you gave it, with no effect on your account.
We do not sell personal data and we do not share it for anyone else's marketing. We use these processors to run the service:
Some of these operate infrastructure outside India. The Digital Personal Data Protection Act permits such transfers except to countries the Government restricts, and we do not transfer personal data to any restricted country. Your café's database itself sits in Mumbai.
We will also disclose data where a law or a valid order from a court or authority requires it.
Under the Digital Personal Data Protection Act, 2023 you can ask us to:
Write to our Grievance Officer using the details on the company details and grievance redressal page. We acknowledge within 24 hours and aim to resolve within 15 days. We do not charge for this.
Access to café data is restricted by role and enforced in the database itself, so one café cannot read another's records. That isolation is tested automatically on every build rather than assumed. Data is encrypted in transit, passwords are stored only as salted hashes and are never visible to us, and administrative access is limited to those who need it.
If a breach affects your personal data we will tell you without undue delay and report it to the Data Protection Board of India within the time the law requires. No system is perfectly secure, and we would rather say that plainly than imply otherwise.
RESPAWNA is sold to businesses, and accounts are for adults operating a café. We do not knowingly collect personal data from children through this site. Where a café's own members include people under 18, obtaining verifiable parental consent and refraining from tracking or targeting them is that café's responsibility as the Data Fiduciary, and our Data Processing Agreement says so.
In the application itself we use only what it needs to work · a session cookie to keep you signed in, and a local preference for your light or dark theme.
On respawna.com we also measure traffic, so we know which pages are worth keeping. This uses Cloudflare Web Analytics, which sets no cookies, stores no identifier for you, and does not fingerprint your device or follow you to other sites.
respawna.com also loads Google Tag Manager, the container we use to manage measurement tags, and through it Google Analytics and a Google Ads tag. Because they are fetched from Google's servers, Google receives your IP address and the address of the page you are on.
These run on respawna.com only. They are not loaded on a café's own pages, so if you are a member of a café that uses RESPAWNA, none of this runs when you sign up, book, or use that café's app.
Until you answer the banner shown on your first visit, all of it is set to denied: no analytics or advertising cookies are stored, your visit is not used to build advertising audiences, and nothing is linked to you between visits. If you accept, Google Analytics and the Google Ads tag set cookies that let us see which pages lead to a trial and whether an advertisement brought you here. If you decline, or simply ignore the banner, the denied setting stays. To withdraw an acceptance, clear this site's data in your browser, which brings the banner back, or write to us and we will confirm it.
We also keep our own record of pages requested here: the page, the referring site, your device type, your country, your IP address, and the order in which you viewed pages during a visit. We use it to see which pages are useful and where people lose interest. We set no cookies for it, we never sell or share it, and it is deleted automatically after 90 days. Write to us to ask what we hold about an address, or to have it removed.
If you send a message to the assistant on this site, the text you type is passed to Anthropic's API to generate the reply. Do not put personal or confidential details into it · it exists to answer questions about the product.
A café can install the RESPAWNA TV app, which appears on Google Play as Respawna TV, on the Android TV of a rig with a TV (a PS5, Xbox, sim or VR station). It shows the time left in a session and locks the screen when the time ends. The café owner pairs each television with a station using a short code.
What the app sends to us:
The app also keeps a few things on the television itself, in its own private storage: the café and station name, the address of our server, a sign-in token, and the chosen input and display mode.
We use this only to match each television to its station, to apply the café's own settings, to show the correct time left, and to notice when a television has gone offline. The app does not use the camera or microphone, does not record or capture what is shown on the screen, and collects nothing about the people watching. It contains no advertising or analytics code.
To work as a lock screen the app asks Android for permission to display over other apps, to start when the television starts, and to keep running. It uses those permissions for the timer and the lock screen and nothing else.
The record of a paired television is held for the café that paired it, on the same terms as the rest of that café's account data, as set out under “How long we keep it”. When a café unpairs a television, that television's sign-in token stops being accepted at once, but the record of the pairing is kept rather than erased, as part of the café's audit trail, until the account data is deleted. To ask what we hold about a television, or to have its record deleted, use the contact route described under “Your rights”.
Members of a café that runs on RESPAWNA can use the RESPAWNA members app, which appears on the App Store as Respawna, on an iPhone. It shows what the member's account at their café already holds: the wallet, plans, bookings, events, rewards and sessions. That information is held for the café the member plays at, which is the Data Fiduciary for it; we process it on the café's instructions, and the café's own privacy policy, on its own site, sets out what it holds and why.
What the app sends to us:
What stays on the phone: a sign-in token, kept in the iPhone's Keychain for that phone only, so a backup restored to another phone does not carry the login; a copy of what the app's home screen last showed, for its Home Screen widgets, which no other app can read; the reminders the member allows, which the phone schedules itself; and, while a session is being played, its time and cost on the Lock Screen and in the Dynamic Island. Signing out removes all of these from the phone.
The app asks iOS for a permission only when the member uses the feature that needs it, and uses each one for that feature alone:
The app contains no advertising, analytics or tracking code, and is not used to follow anyone across other apps or websites. If a member has chosen in their iPhone's settings to share analytics with app developers, Apple may pass us anonymous reports about the app's own crashes and performance, and nothing else.
If we change this policy materially we will tell account holders by email. If we have not resolved a privacy concern to your satisfaction, you may complain to the Data Protection Board of India.