Cancellation & Refund Policy

This policy is about your subscription to RESPAWNA. If you are a player at a gaming café, refunds for your sessions, wallet or membership are the café's own decision and are set out in that café's terms, not here.

Every account starts with a 14-day free trial. No card is required, nothing is charged, and the trial does not turn into a paid subscription on its own. If you decide RESPAWNA is not for you, do nothing and you will never be billed.

We would rather you found out during the trial than asked for a refund afterwards, so use it properly · put a real day's trading through it.

• You can cancel at any time. There is no minimum term, no notice period and no cancellation fee.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until then.
• To cancel, email us from your account's registered address, or ask through the contact page.
• We will confirm your cancellation in writing. If you do not get that confirmation, assume it did not happen and chase us.

Plainly, so there is no argument later:

• We do not refund a period that has already run. If you cancel mid-month, you keep the service to the end of that month rather than getting part of it back.
• We do refund in full if you were charged in error, charged twice, or charged after cancelling.
• We do refund pro-rata for the unused period if we discontinue the service, or if we make a material change to these terms that you do not accept.
• For an annual plan cancelled in the first 30 days, we refund the unused months. After 30 days an annual plan runs to its end.
• If a serious fault makes the service unusable for a sustained period and we cannot fix it, tell us · we will agree a fair reduction rather than hide behind this policy.

Approved refunds go back to the original payment method through Razorpay. We process them within 5 working days of approving the request; how quickly it then appears depends on your bank or card issuer, and is usually a further 5 to 7 working days.

We never refund to a different account from the one that paid.

Cancelling does not delete your records immediately. Your data stays available for 30 days after your subscription ends so you can export your invoice register, member list and accounts to PDF or Excel. After 30 days it is deleted, except records we are legally required to retain.

Export the things you need before that window closes. Ask us if you want help getting your data out · we would rather you left with your records than lost them.

A missed payment does not delete anything. The console becomes read-only · your staff can still read your records but cannot start sessions or take money · until the subscription is renewed. Your players are only told the café is temporarily offline, never that there is a billing problem.

Email our support address or use the details on the contact page, with your café name and the payment reference. We acknowledge within 24 hours and decide within 15 days. If you disagree with the decision, our Grievance Officer will review it.