Last updated · 29 July 2026
For anything about your subscription, billing or the software itself:
If customer care has not resolved your concern, or your complaint is about how we handle content, access or your personal data, write to our Grievance Officer:
We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. Please include your registered email, your café's name, and enough detail for us to find the problem.
RESPAWNA makes the software your café uses; the café decides what member information it collects and why. Complaints about your account, your bill or your data are best raised with the café itself, whose contact details are on its own terms and privacy pages. If the café cannot help and the issue is with the software, use the Grievance Officer above.
If your complaint concerns personal data and we have not resolved it, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. Consumer complaints may be taken to the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission.