Terms of Service

These terms govern your use of RESPAWNA, the gaming café management software supplied by Asif Rahim, trading as RESPAWNA (Sole Proprietorship, Udyam UDYAM-KL-02-0164528), of Ground Floor, Maleppattil House, Mars Road, Edayapuram, Aluva, Kerala 683101, India · referred to below as "we" or "RESPAWNA". "You" means the café or business that opens an account.

This is the agreement for café operators. If you are a player at a café that runs on RESPAWNA, the terms that apply to you are the ones published on that café's own site, not this page.

By starting a trial, creating an account or paying a subscription, you agree to these terms. If you do not agree, do not use the service.

A hosted web application for running a gaming café: live station control and session timing, pricing configuration, point of sale, invoicing, memberships, wallets and loyalty, events, analytics and expense tracking. We host it, keep it running and improve it over time.

Your café gets its own subdomain and its own isolated set of records. Isolation is enforced in the database itself, on every table and every money operation, and is verified automatically on each build. It is not a shared spreadsheet with a filter on it.

• Accounts start with a 14-day free trial. No card is required to begin, and the trial does not convert into a paid plan by itself: when it ends you choose whether to pay or to stop.
• Fees are shown before you pay and are charged in Indian Rupees.
• Payments are collected through Razorpay, an RBI-authorised payment aggregator. We never see or store your card details.
• We are not currently registered for GST, so we issue a bill of supply rather than a tax invoice and no GST is charged. If that changes we will tell you before the first invoice that carries tax.
• A subscription renews only when you renew it. We do not auto-debit without setting up a mandate you have separately agreed to, with the advance notice the RBI requires.

When a trial ends or a subscription lapses, the console becomes read-only rather than disappearing. Your staff can still open it and read your records; they cannot start sessions or take money until the licence is renewed. Your data is not deleted when this happens.

Your players are never shown a message about your billing. They see only that the café is temporarily offline.

• Keeping your account credentials secure, and the actions of every staff account you invite.
• The accuracy of what you configure · particularly prices, tax settings and your GSTIN. We compute from what you enter; we do not verify it.
• The tax correctness of the documents your café issues. Our billing features are a tool, not tax advice or a guarantee of compliance.
• Holding whatever licences your venue needs · trade licence, FSSAI if you serve food, fire and police clearances, and any cyber café obligations in your state. Using RESPAWNA does not make a café compliant, and we do not represent that it does.
• Any competition you run through the Events module. You confirm it is a game of skill, lawful in your state, and that you and not RESPAWNA collect any entry fee and award any prize. We are not a promoter, organiser or stakeholder.
• Having a lawful basis, including consent where required, for the personal data you collect about your players and for any marketing you send them.

Your records are yours. We claim no ownership of your café's business data, your members' details or your transaction history. We process them to provide the service and for nothing else · we do not sell them, and we do not use one café's data to benefit another.

You can export your invoice register, analytics and monthly accounts to PDF or Excel at any time while your account is active, without asking us. On termination we keep your data available for 30 days so you can export it, then delete it.

Where we process personal data about your players, you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023. The terms of that processing are set out in our Data Processing Agreement, which forms part of this agreement.

The RESPAWNA software, its design and its documentation remain ours. You get a non-exclusive, non-transferable right to use it for your own café for as long as your subscription is current. You may not resell it, copy it, reverse engineer it, or use it to build a competing product.

• Do not use the service unlawfully, or to store or send unlawful content.
• Do not attempt to access another café's data, probe the platform's security, or interfere with its operation.
• Do not resell access, or share one subscription across businesses that are not yours.
• Do not automate against the service in a way that degrades it for others.

We may suspend an account that breaches this section, or that we are required to suspend by law or by a lawful order. Where the situation allows it, we will tell you first and give you a chance to fix it.

We aim to keep the service running continuously and we monitor it, but we do not promise uninterrupted availability and we do not offer a service credit. Planned maintenance is scheduled outside typical café hours where we can. Outages caused by our hosting, network or payment providers are outside our direct control.

The service is provided on an "as is" and "as available" basis. To the extent the law permits, we exclude all implied warranties, including fitness for a particular purpose. We do not warrant that the software is free of errors, that it will meet every requirement of your business, or that it makes your café compliant with any law.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, however caused.

Our total liability to you for all claims arising out of or relating to this agreement, in aggregate, is limited to the fees you actually paid us in the twelve months before the event giving rise to the claim. Where you have paid us nothing · for example during the free trial · our liability is limited to ₹10,000.

Nothing in these terms limits liability that cannot be limited under Indian law, including liability for fraud or for death or personal injury caused by negligence.

You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms, from content or data you put into it, from competitions you run, or from your failure to hold a licence or consent your business was required to hold.

This agreement runs while your account is open. You may cancel at any time · see our Cancellation and Refund Policy, which forms part of these terms.

We may terminate for material breach that is not fixed within 14 days of us asking, for non-payment, or immediately where the law requires it. If we ever discontinue the service entirely, we will give you at least 60 days' notice and refund any period you have paid for and will not receive.

We may change these terms or our prices. Material changes are notified by email to your account address at least 30 days before they take effect, and a price change never applies to a period you have already paid for. If you do not accept a change, you may cancel before it takes effect.

Each of us will keep the other's non-public business information confidential and use it only for this agreement. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

• You may not transfer this agreement without our written consent. We may transfer it as part of a sale or reorganisation of the business, on notice to you.
• If any clause is held unenforceable, the rest continues in force.
• Neither party is liable for failure caused by events genuinely outside its control.
• These terms, with the Privacy Policy, Data Processing Agreement and Refund Policy, are the whole agreement between us on this subject.

Indian law governs this agreement, and the courts at Aluva, Kerala have exclusive jurisdiction. Before anything formal, please raise the issue with us · most things are quicker to fix than to argue about.

Our company details, customer care contacts and the name of our Grievance Officer, along with the timelines we commit to, are on our contact page.