Customer management
Customer management that turns regulars into a list you can act on
A profile and full history per player, behaviour segments that surface intent, WhatsApp from your own number · and data governance that respects the person in the record.
A profile per player
Name, contact, membership, wallet, loyalty and visit history in one record · so a regular is a person you know, not a face you half-recognise.
History that remembers for you
Every session, top-up and reward is on the profile · the last visit, the usual game, the spend pattern · the memory a busy counter cannot keep itself.
Segments that surface intent
Group members by behaviour · lapsed regulars, big spenders gone quiet, tournament entrants · so the right message finds the right people instead of everyone.
WhatsApp from your own number
Reach a member or a segment on WhatsApp from the café's own number · no Business API to apply for, no per-message fee, the channel customers actually open.
Self-service keeps it current
Members sign themselves up and see their own portal, so the database is maintained by the people in it · fewer stale records, no counter data-entry.
Governed for the DPDP era
Contact details never world-readable, members renamed, revoked, deleted or erased on request · a customer database built to respect the person in it.
Your regulars are your business · so know them
A gaming café's revenue is a small core of people who come often and a long tail who come once. The roster is where that becomes actionable: each regular a profile with history and spend, the whole list sortable into who is loyal, who is slipping and who never came back. That is a CRM by another name · built into the till rather than bought as a second system that never gets the data.
The win-back is the point
Customer data earns its keep the day someone stops coming. Behaviour segments turn a quiet month into a specific list · the regulars who used to come every Friday and haven't in three weeks · and a WhatsApp message from your own number turns the list into visits. You choose the recipients and press send; the software makes the list honest and the channel one-tap.
Respecting the customer is the compliance
A customer database is personal data, and India's DPDP Act treats it as such. RESPAWNA is built to match: contact details are never world-readable, a member can be erased on request, and bulk promotional sends are the café's decision · the café chooses who receives and presses send, because consent and audience are the café's to hold, not the vendor's to assume.
Frequently asked questions
Is RESPAWNA a CRM for gaming cafés?expand_more
In effect, yes · the member roster holds a profile per player with contact, membership, wallet, loyalty and full visit history, plus behaviour segments and one-tap WhatsApp reach. It is a CRM built into the till rather than a separate system that never receives the data.
How do I reach lapsed customers?expand_more
Group members by behaviour to build a segment of lapsed regulars, then message them on WhatsApp from your own number. You choose the audience and send; the software surfaces the list and makes the send one tap.
How is customer data kept current?expand_more
Members sign themselves up and maintain their own portal, so records stay fresh without counter data-entry, and every visit updates the history automatically.
Can I delete a customer's data on request?expand_more
Yes. Members can be renamed, revoked, deleted or fully erased, and contact details are never world-readable · the controls the DPDP Act expects a data holder to have.
What does it cost?expand_more
Plans start at ₹299 a month, and every plan begins with a 14-day free trial, no card. When the trial ends you either pay to carry on or stop · nothing renews by itself, because we hold no card. Current plans and prices are on the pricing page.